Common Room FAQ
About the Common Room
No. The Common Room is a completely new creation by Cutter & Squidge and it not based on any film or character and has no affiliation with any film or character.
The only way to secure a spot is to buy tickets in advance online for the date and time chosen.
There is no required dress code, but we welcome those budding wizards and witches to get into character if they wish.
We do serve alcohol, so please bring ID. Children's tickets are for ages 8 to 12 years, and anyone under the age of 18 MUST be attending with a responsible adult who also holds a ticket.
VIP tickets are the same as the regular Adult and Child tickets, but also include a non-alcoholic drink on arrival and a gift to take home!
About our Menu
We cater for wheat-free, vegan and vegetarian diets, as well as wheat-free vegetarians. Our vegetarian menu and vegan menu are halal-friendly.
Please be advised that no other dietary requirements can be accommodated.
Whilst the upmost care is taken to ensure no contamination occurs, all products are made in a kitchen that handles nuts, egg, gluten, milk and soya, so all of our menus may have trace nuts and other allergens present. Please email us at firstname.lastname@example.org if you require more allergen information.
Our Wheat Free menu has been produced without wheat/gluten, however as it has been made in an environment which handles gluten, we do advise that there may be trace gluten present.This menu is not suitable for severe gluten allergies and coeliac sufferers.
Everything on our menu is suitable for anyone who is pregnant. All ingredients such as milk and eggs are pasteurised, and there is no raw fish in any of our menus.
No. Please let us know well in advance about your dietary preference. We require at least 7 days’ notice (1 week) before your ticket date otherwise we cannot guarantee availability of your menu. To ensure availability of your required menu, you must tell us your choice of menu when purchasing your tickets as part of the booking process, or by email to email@example.com
You can! You will have a drink menu on your table, please remember to bring ID for alcoholic drinks. These will be charged at the end of your experience.
No. The PDF attached to the email you receive after you complete your booking is your ticket. We are unable to provide a printed ticket.
Please wait 30 minutes and check your spam/junk inbox. If your email has not arrived, then please email us at firstname.lastname@example.org.
Not a problem, please email us at email@example.com.
No, sadly you cannot change the number of tickets but you can try and buy more. Just book it under the same name so we know to seat you together.
Cancellations & Exchanges
Tickets are non-refundable.
No. Tickets are non-amendable and we cannot change the day or time of your booking.
No. We are unable to give you a credit note as we cannot guarantee that you will be able to book at a time suitable to you.
Young Witches & Wizards
No. We are very sorry, but we cannot allow any children below 8 years of age into the Common Room. This is because the experience is interactive and is not suitable for young children and infants which may affect the enjoyment of other guests.
We have an age policy in place, as this experience is very interactive and deemed to not be suitable for ages younger than 8 years. Also, we are licensed to serve alcohol in the Common Room, and we aren't eligible to be responsible for minors.
No. Unfortunately, although we completely understand how much children love the world of wizardry, we aren’t a child-only event and do require anyone under the age of 18 to be attending with an adult. This means the adult is also in attendance and holds a valid ticket. We are licensed to serve alcohol in the Common Room, and we aren't eligible to be responsible for minors.
The Common Room seats approx. 26-30 students in any one session, and we will allocate tables and seats to you that best suits your group size as well as the other groups in the room.
Unfortunately we are super tight for space in the Common Room, you do need to have a ticket to be able to come into the Room. It is best enjoyed as a group! We are also not liable to be in charge of minors, so we do require an adult to be attending (with a ticket) with any under 18's.
Large Groups, Hiring and Packages
Each Potion Room class holds a maximum of 15 people at one time and you can buy all 15 tickets if they are available via our booking system.
The booking system is the safest and easiest way to assure large bookings as it shows availability in real time. If the system does not let you book all 15 tickets, then this means that they are not available, and you will need to pick another date.
We cannot accommodate for groups larger than 15 in one Potions Class due to the layout of the room and the experience.
Absolutely! Please see if your chosen date still has all 26 tickets available, and send us an email at firstname.lastname@example.org and we can help you with reserving this.
Please contact us at email@example.com, we’d be happy to help!
Sadly, our Common Room does not have wheelchair access. Due to the historic nature of the building and the Common Room being in the old basement accessed by stairs, we are unfortunately unable to provide wheelchair access.
No. We do have a space for coats and bags, but we do not have space for suitcases or prams.
Yes! We have a gift shop on our website, and also merchandise to purchase on the day in our café.
Yes. You can buy a gift voucher on our online gift shop. Vouchers last 10 months and can be bought for various ticket types. Tell your recipient to book as soon as possible to secure the time and date that they wish.