Gift Voucher Terms & Conditions

Availability

Cutter & Squidge Ltd sells vouchers which are valid for 10 months from the date of issue (unless otherwise stated) and each recipient is free to purchase tickets using their vouchers as payment on any available date for The Potion Room London.

The vouchers are for the purchase of The Potion Room London tickets and are STRICTLY subject to availability. In order to avoid disappointment, we STRONGLY advise that you purchase your tickets for The Potion Room experience well in advance and DO NOT organise travel or accommodation until the purchase of the tickets has been confirmed by Cutter & Squidge Ltd (“C&S”).

If there is no ticket availability during the validity of your vouchers, the vouchers can be transferred by C&S to be used to purchase items online from C&Sfor the same value. To transfer your voucher, please email hello@cutterandsquidge.com requesting to transfer due to no ticket availability, and include your voucher number.

Purchasing tickets for The Potion Room & redeeming vouchers

Please do not arrive at the venue expecting to redeem your gift voucher on the day. The Potion Room London is a pre-purchase ticket experience. You MUST first PURCHASE YOUR TICKETS for an available date using your vouchers.

Please click here and follow the instructions to choose an available date and time. On checkout add your voucher code to redeem your voucher.

Cutter & Squidge Ltd will not be held liable for any costs incurred if you do not follow the procedure set out in these Terms and Conditions and those on our website.

Cutter & Squidge Ltd will not be held liable or responsible if you cannot find ticket availability that suits you.

Your voucher code can only be used once.

Validity

Each voucher is valid for a maximum of TEN months from the date of issue unless otherwise stated.

A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher).

If the recipient is unable to use the voucher before the expiry date then, subject to The Potion Room London experience being available, the voucher can be extended by a payment of a standard admin fee of £20, the recipient must contact hello@cutterandsquidge.com to request an extension prior to expiry of the voucher. Vouchers can only be extended if they are still inside their expiry date and if The Potion Room London or equivalent experience is still available.

Cancellations & Refunds

All vouchers are strictly non refundable and have a cash value of £0.01. Any Potion Room London tickets purchased using vouchers are also NON REFUNDABLE Please see the potion room standard terms and conditions at https://cutterandsquidge.com/pages/potionroom-terms-conditions