- CORONAVIRUS UPDATE -
With the recent government announcements, you must be wondering what this means for your Potion Room booking.
We have been so looking forward to welcoming you back to the Potion Room, we hoped by now we would be in a better position to do so but we cannot go ahead with our events unless we are in Tier 2 or lower. We have made the sad but necessary decision to postpone The Potion Room for a second time. For now, this will cover all dates in January until the end of March.
We are offering Potion Room gift vouchers to everyone affected by this. Gift vouchers are valid for 2 years and we will be hosting an exciting new Wizarding themed afternoon tea following the Potion Room. Your voucher will be valid for this as well.
You will be contacted shortly regarding next steps.
As a small family run business we appreciate all your support as this enables us to be able to support our staff during these uncertain times. We appreciate you all very much. Hoping you all stay well and safe and look forward to seeing you when this is all over!
Thank you for your order and for the support you have shown us.
We are extremely sorry to let you know, we have had to make the hard decision to suspend production until 9th January. This means we have suspended London deliveries until 10th January, and nationwide deliveries until 12th January.
As a small family run business, the safety of our staff will always remain a priority. At present, due to these unpredictable times, the operational difficulties surrounding the Tier 4 restrictions and government recommendations, we believe it is important that everyone is able to follow the ‘stay at home’ rule for this period.
We did our utmost to fulfil all Christmas deliveries following the change to Tier 4 last Saturday and the information surrounding the new strain of COVID19. However, we are unable to sustain the working practices put in place for those final days before Christmas.
We understand this will cause disappointment but the well-being of our staff is paramount and we hope you will understand.
We thank you for the unwavering support all our customers have given us
this year and look forward to being able to deliver treats again very soon.
We understand this is not the news any of us wants to hear, but we believe this is the best decision to make for the safety of our staff and customers. If you have bookings for afternoon tea within this time we will issue gift vouchers with an expiry of 2 years so these can be claimed anytime.
These are hard times for everyone, so remember to look after one another and be kind to yourself. A sweet treat sent to yourself or a loved one is the perfect way to make the day a little brighter, so why not head to our online shop and order yourself a treat or two.
We can't wait to see your lovely faces in our Soho store again and please remember this won't last forever and things will get better.
Annabel, Emily & Cutter & Squidge team x
Whilst stores have got the green light to open from the 4th July, the Potion Room sadly will not be opening for a little while longer.
The Potion Room is a small, cosy area, and we want to be able to offer a safe but full experience. There is a theatrical element also. It would be near impossible to relaunch the Potion Room with current social distancing guidelines, and we take the safety of our customers and staff very seriously and don’t want to put anyone at risk. Also taking into consideration how many people use public transport, and come far and wide to visit us - we wish we could magic this away!
The Potion Room WILL open again though, just not as soon as many may hope. We are looking to open the Potion Room again from January 2021 (wowee)! You may have heard about the new afternoon tea experience - this will be pushed back so we can bring back the Potion Room & everyone who wanted to enjoy this, can do!
Those who had their bookings cancelled will have first priority - you will be sent an email with exclusive dates to re-book before we open. Please keep an eye out for this email in the coming weeks. When tickets go on general sale, we will also send an email about this also.
As always, without the support of our customers we would never been able to stay open and run as an online store, we are forever grateful! We hope to see you soon.
Hey guys! A quick one about your Potion Room booking.
If you have emailed us and haven't heard back, we aren't ignoring you!
It is a manual process to re-issue vouchers, it's not automated. And we have a couple of hundred emails to process!
So we are a little backed up with only two people working through them.
Please rest assured we are getting through them and you will be responded to. You will be able to re-book as soon as we are able to open again.
So sorry for the delay, we are trying our best.
Love, Team C&S.
POTION ROOM & MASTERCLASS UPDATE - 15th April 2020
COMPANY UPDATE - 15th April 2020
To our loyal customers, fans and followers.
To do our part to discourage the spread of the virus we have taken the responsible decision to close our two stores, switching to trading completely online only. Deliveries will remain as normal.
We completely understand any disappointment caused, and for us this is a really difficult decision to make but feel that it is in the best interest of your health, the health of our staff and the country.
We will be continuing our online operations and increasing our nationwide products so keep an eye out. Let's try and send as much love out as possible with a little treat or gift voucher to show your support!
As a special thank you to our NHS staff and public service emergency workers we are proud to offer you a 10% discount - birthdays still happen! Email us at firstname.lastname@example.org to find out more.
We will also be continuing to provide you with some amazing content, bake alongs and brand new afternoon tea, so stay tuned!
For Potion Room afternoon teas & Masterclasses that have been affected we will provide gift vouchers that are valid for 24 months. We will release new Potion Room dates once we are able to open again to give those a chance with cancelled bookings the chance to visit, and we will be hosting an exciting new Wizarding themed afternoon tea following the Potion Room. Your voucher will be valid for this as well.
As a small family run business that has grown organically from all your amazing support we now appreciate it more than ever during these uncertain times. So for that we thank you.
Hoping you all stay well and safe and look forward to seeing you when this is all over!
Lots of Love, Annabel & Emily (co-owners and founders)
All Cutter & Squidge staff are well trained in all areas of personal and workplace hygiene and internal checks are made regularly to ensure the highest standards.
During the recent outbreak of Covid-19 (coronavirus), we have been closely monitoring and following the advice from Public Health England and asking any employees travelling back from key affected areas to self-isolate for 14 days. So far, we have had no cases of self-isolation and no cases of infection.
If you need any further information, you can call us on 020 8453 0212 or email us at email@example.com.