Terms and Conditions

1.1 We operate the website www.cutterandsquidge.com. We are Cutter and Squidge Limited, a company registered in England and Wales under company number 08189676 and with our registered office at Cutter and Squidge Limited of 2 Amalgamated Dr Brentford TW8 9EZ. Our VAT number is 153101560.

1.2 To contact us, please email us at hello@cutterandsquidge.com.
Due to recent events, our customer service team is currently working remotely to minimise all non-essential contact. Please contact us here and we will be happy to help you. Please note we are dealing with a higher volume of emails than normal, but we will endeavour to get back to you within 2-3 working days.

2.1 The following constitutes a legal agreement between you and us with respect to our website service, the terms of which are set out below.

2.2 You must be at least 18 years of age to agree to and enter into this agreement on your own behalf and to register for use of our Site. If you are under 18 but at least 15 years of age, you must present these Terms to your parent or legal guardian. Children under the age of 15 may not register on this Site, and parents or legal guardians may not register on their behalf.

2.3 When registering on our Site or purchasing a Product, by checking the box indicating your acceptance of these Terms, you represent that (i) you have read, understood and agree to be bound by these Terms and (ii) you are at least 18 years old, either entering into this agreement for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian entering this agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of this Site, including all legal liability that he or she may incur. Each registration is for a single user only. We do not permit you to share your user name with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box when registering on our Site or purchasing a Product and do not attempt to access the Site.

3.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below).

3.2 We will not be liable if for any reason our Site is unavailable at any time or for any period.

3.3 From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.

4.1 The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products will vary slightly from those images especially as each product is handmade and decorated and we may change the manner in which the Product is decorated.

5.1 Our website service permits you to purchase our Products from our Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.

5.1.2 Age Restrictions: Alcohol available for sale on our website is an age-restricted product and you must not purchase those products if you are below the age of 18. By placing an order for an age-restricted product, you are confirming that both you and the recipient are over the age of 18.

5.2 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation and Invoice to notify you of the fact we have received and accepted your order.

5.3 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.4 If you notice an error in the Order Confirmation you must notify us by email at least 2 whole working days before the order is due to be collected or delivered. This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.
5.5 If you wish to cancel your order for any reason, you can edit or cancel the order yourself via the View your Order link for up to 30 minutes after you place your order. Otherwise you must notify us at least 2 whole working days before your order is due to be delivered by emailing us at cancellations@cutterandsquidge.com (to cancel) or amend@cutterandsquidge.com (to edit).

For next day deliveries, please note once your order has been processed (which is normally identified by tracking information being sent to you), we are unable to make any amendments to your order. If the order is yet to be processed you will have up to 12pm GMT to cancel. After 12pm GMT the day before delivery, we can no longer edit or cancel orders.

If an order cannot be amended or cancelled we will not be able to provide a refund.
This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.

5.6 As our Products are custom made and perishable your legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 do not apply.

5.7 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out here will become effective.

5.8 All Products shown on our Site are subject to availability. We reserve the right to substitute suitable alternative Products. This will ensure we are able to deliver Products to you on the date you were expecting.

5.9 Please note we cannot place perceived profanity on the personalisation disc. If we believe your message has the potential to offend, we will amend it if possible or we will refund you the sum paid. We reserve the right to amend any personalisation disc containing profanity without notifying you in advance, but we will always try to make contact with you before doing so either via phone or email.

5.10 Terms & Conditions for Purchase of Wedding Cakes

5.10.1 All wedding cake orders are non refundable unless permitted in clause 5.10.4.

5.10.2 If you need to amend an order, i.e. make the cake bigger or smaller, change the design choice for another one on the website, or flavours, if the cost of the cake is less once the amendments are made, a gift card will be given for the difference in value. A cash refund will not be given.

5.10.3 If you wish to delay delivery, we need to be given no less than 3 full days' notice. If you do not have a new delivery date at the time of requesting to delay we can put delivery on hold indefinitely until you get in touch again. We will need 5 days notice to reinstate an order.

5.10.4 If you wish to cancel an order we need to be given no less than 3 full days' notice, however a refund will not be given unless 1 month's notice has been given.

6.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect price.

6.2 Our prices include VAT (if VAT is payable) but exclude delivery costs, which will be added to the total amount due before completion of your order and can be checked on our FAQ’s page.

6.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.

6.4 As our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures and where a Product's correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product's correct price is higher than the price stated on our Site we will contact you by email to advise you and/or to obtain your confirmation that the amended price is acceptable.

6.5 Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website, or via PayPal on the date when your order is placed. We do not accept payment via PayPal echecks, any orders placed using this payment method will be cancelled by us and you will need to reorder using a different payment method. We will send you an invoice upon receipt of payment. A VAT invoice is available on request.

6.6 All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or for any reason does not authorize payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.

6.7 Prices may differ according to sales channel. This means prices on our website can be different from prices on our shop and other outlets at any given time, and we are not obligated to match the prices.

7.1 The Products ordered by you will be delivered to the delivery address provided by you to us at the time of placing your order, or subsequently provided and we confirm to you the address can be amended. We do not check addresses you provide us with on your order. If your order is for collection this will be from one of our locations as designated by you in the timescale set out in our FAQ’s or as otherwise agreed in writing between us.

7.2 As our business is regional we are only able to deliver to the areas detailed in our FAQ’s and shown on each individual product page under the delivery section.

7.3 If for any reason you find yourself unable to collect your order from the designated location within the given time slot, we will retain your ordered Products for collection by you for 24 hours, or upon payment of the delivery charge by credit card we may be able to arrange to deliver to you within our delivery time slot and delivery zone during the next 24-48 hours (subject to delivery availability).

7.4 In the case of deliveries inside the M25, if for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us, we will attempt to deliver to one of your neighbours, or we will leave the parcel at your doorstep. If your delivery fails because no one is at home to receive the item and the phone call from the driver is not answered, kindly note that a redelivery charge will apply.
Deliveries outside of the M25 are subject to the T&Cs of the courier we use, such as DPD or Parcelforce. If delivery of the Products is unsuccessful, the Products will be retained at the depot of the courier used and redelivery will be attempted at their next available slot Please note deliveries which fail on a Saturday or a day immediately prior to a Bank Holiday, will be delivered on the next working day, i.e. not on a Sunday or on a Bank Holiday.

7.5 Products which were due to be collected by you from the designated location and which you failed to collect on the appointed day or Products which we have taken back to our kitchen because you were not available to receive the delivery, will be kept refrigerated but we cannot accept any responsibility for deterioration of the Products.

8.1 The Products will be at your risk from the time you collect the Products from the designated location or we deliver them to you.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.

9.1 We hope that you will be pleased with your Products. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by e-mail on hello@cutterandsquidge.com and no later than 2 working days after receipt.

If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged or incorrect goods you must take photographic evidence and email this to us, and retain the damaged or incorrect Products and all packaging for inspection by us. Subject to our report on the claimed damage or incorrect goods and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. When emailing us please state clearly your Order Number, date of order, name and delivery address details and provide photos of any damaged/incorrect Product together with a photo of the complete delivery slip and any labelling on the packaging which might be on the back, side or underneath.

9.2 We will only make a refund to the original payment method used by you to make the online purchase. Once we have issued a refund of any such payment to you, the ownership of the Products will pass back to us. We may at our discretion allow you to keep the Products.

9.3 If you have purchased your Products from one of our stores you must produce your original receipt, credit or debit card receipt and card used at the time of purchase, refunds will not be made without this proof or purchase and payment. We will only make a refund to the original payment method used by you.

9.4 Taste is a very personal matter and subjective. We cannot accept the return of any Products merely because you do not like the taste of them, however, if contacted within 2 working days of receipt, we may, however, at our discretion provide a credit voucher.

9.5 We will not accept the return of any Products which have been purchased from any outlet other than this online Site and you must return the Products to the outlet you purchased them at.

9.6 Gift vouchers are strictly non refundable. Afternoon Tea or Common Room vouchers can be exchanged for our general online gift vouchers of equivalent value upon request provided they have not passed their expiry date. Vouchers are cash redeemable and every voucher is £0.01 cashable value.

9.7 If the recipient of the Product as named on the order contacts us regarding a damaged or incorrect item, and the recipient differs from the person who ordered and paid for the Products, where we reach an agreement with the named recipient regarding a credit for the Products, no further remedy will be available for the person who ordered and paid for the Products.

We only use your personal information in accordance with our Privacy and Cookies (not Biskies!) Policy. Please take the time to read these, as they include important terms which apply to you.

You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

12.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements
(c) to reflect changes in market conditions affecting our business
(d) changes in technology
(e) changes in our system's capabilities.

12.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.12.3 Whenever we revise these Terms in accordance with this clause 12, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

13.4 If the Force Majeure Event continues for more than 8 weeks, we will have the right to cancel the Contract in respect of the Products affected by the Force Majeure Event. To cancel please contact us.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 17.

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

17.1 We may cancel a Contract if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

17.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

17.3 We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the unavailable Product.

17.4 If a Product which is due to be collected by you is not collected and we hold it in storage for more than 1 month from the date of collection and you have not contacted us to make alternative arrangements, we will consider that you have cancelled the order and will give you notice in writing that the Product will be disposed of. We will give you 7 days to arrange collection and if you fail to do so we will dispose of the Product.

Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

19.1 We may transfer our rights and obligations under a Contract to another organisation but this will not affect your rights or our obligations under these Terms.

19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. In accordance with clause 9.8 if at our discretion we reach an agreement with any recipient in respect of an incorrect or damaged order no further remedy will be available for the person who placed and paid for the Products.

These Terms are governed by English law. This means a Contract for the purchase of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

21.1 When we refer in these Terms to "in writing" this will include email.

21.2 If you wish to contact us in writing or if any clause in these Terms requires you to give us notice in writing you can send this to us by e-mail to hello@cutterandsquidge.com or by pre-paid post to Cutter and Squidge Limited at 2 Amalgamated Drive, Brentford, TW8 9EZ . We will confirm receipt of this by contacting you in writing normally by email. You must provide us with your contact address e-mail and telephone number.

21.3 If we have to contact you or give you notice in writing we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

22.1 These terms and conditions apply if you consent to receive repeat automated promotional and personalised marketing text (e.g. SMS and MMS) messages (e.g. shopping basket reminders) from Cutter & Squidge Limited (“we”, “us” or “our”). Please read these terms carefully before you consent to receiving these text messages from us. By using the messaging service, you affirm that you are at least 16 years of age.
We may send you text messages using an automatic telephone dialling system, to the mobile telephone number you provided when signing up or any other number that you submit to us.
Consent to receive automated marketing text messages is not a condition of any purchase and you may opt out of receiving these at any time.
Message & data rates may apply.
Message frequency will vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which messages are sent and we will notify you when we do so.
Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas or to all mobile network operators or mobile virtual network operators.
In order to provide promotional and personalised marketing texts, we will process personal data about you. Please read our privacy policy as it explains how we use and protect your personal data.
You also agree to our terms and conditions as part of agreeing to receive messaging from us.

22.2 Cancellation
Text the keyword STOP to our shortcode to opt out of receiving our text messages. After texting STOP to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognise and respond to unsubscribe requests that do not include the STOP keyword command. If you cannot unsubscribe by using the STOP keyword command, you may contact us by email at hello@cutterandsquidge.com and request to be unsubscribed. If you unsubscribe from one of our text message programs, you may continue to receive text messages from us through any other programs you have joined until you separately unsubscribe from those programs.

22.3 Customer Care
You will be unable to send messages to our SMS line. If you are experiencing any problems, please visit our contact page and submit the form with details about your problem or your request for support, or email [hello@cutterandsquidge.com]

23.1 You acknowledge that we may change these Terms by posting new or updated Terms on our Site.

23.2 You acknowledge that it is your responsibility to check our Site regularly to ascertain if changes have been made and your continued use of our Site after such a change will constitute your acceptance of the changes.

23.3 By reading these terms together with our Privacy and Cookies (not Biskies) Policy and continuing to use our Site you acknowledge that you have read understood and agree to be bound by these Terms and by our Privacy and Cookies (not Biskies) Policy both of which are available on our Site.

1. The promoter of the prize draw is Cutter & Squidge.
2. This sweepstake is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram or any other Social Network. The information provided will be used in conjunction with the following Privacy Policy found at https://cutterandsquidge.com/pages/privacy-policy.
3. The prize draw is open to UK residents only, excluding Cutter & Squidge employees, their immediate family, or any person or company associated with any sweepstakes or prize draws.
4. Entry for this prize draw is as per the instructions on the Instagram post relating to the giveaway.
5. Late, invalid or incomplete entries will not be considered, and we accept no responsibility for lost entries.
6. The prize is non-transferable and there are no cash alternatives. Cutter & Squidge reserves the right to substitute a prize of equal or greater value at any time.
7. The winner/s will be chosen at random (unless stated otherwise in the giveaway post) by software and will be notified either through Facebook or Instagram’s direct messaging system or via comment within 7 days after the closing date and will be asked to reply within 7 days of being notified to claim their prize.
8. The prize draw closes on the date specified. Entries received after this date will not be considered.
9. The winner/s will be chosen at random by software and will be notified either through Instagram’s direct messaging system or via comment within 7 days after the closing date and will be asked to reply within 7 days of being notified to claim their prize.
10. Please ensure your privacy settings on Facebook or Instagram allow us to message you. If the winners’ privacy settings mean we are unable to inform them of their prize through Facebook’s messaging system and they do not respond to comments informing them of the prize on the post itself, we reserve the right to offer the prize to another randomly selected entrant. If the winners do not respond within 7 days of our Facebook or Instagram notification, we reserve the right to offer the prize to a runner-up or to re-offer the prize in a future competition or draw.
11. Any personal contact information you supply will be used only for the purposes of administering the sweepstake.
12. We reserve the right to amend these terms and conditions or to cancel, alter or amend the sweepstake and the prize due to any circumstances that arise beyond our control.

1. Unless specified vouchers and codes are not valid on Common Room tickets.
2. Vouchers and codes cannot be applied retrospectively and must be entered at the time of your purchase to be redeemed.
3. Vouchers and codes cannot be used in conjunction with any other offer.
4. Vouchers and discounts cannot be used to buy other gift vouchers.
5. Corporate client discounts cannot be used in conjunction with any other vouchers or discounts.
6. Gift vouchers cannot be used to cover shipping costs unless specified.
7. Gift vouchers are strictly non-refundable. Afternoon tea vouchers can be exchanged for our general gift vouchers of equivalent value. Vouchers are cash redeemable and every voucher is £0.01 cashable value.

• Summer Sale 20% off
  
  • Use code SUMMER20 in basket to redeem.
  • 20% off is valid on all products site-wide, excluding wedding cakes.
  • Not valid with any other code. 
• Survey Submission and Newsletter Sign-ups
  • Save 15% on selected Cutter & Squidge products online when completing a survey or signing up for the newsletter.
  • Code must be entered at checkout, cannot be used retrospectively, and limited to one use per customer.
  • Cannot be used on wedding cakes, shipping, gift vouchers, multiple address orders, and events.

• Payday 15% off:
  • 15% off all products except Wedding cakes and the Wedding cake sample box.
  • Valid only with a minimum basket value of £30 (excluding shipping).
  • Valid from 29th February until 1st March midnight.
  • Offer valid on cutterandsquidge.com only, not valid in store.
  • Cannot be used or claimed retrospectively.
• Free Rich Chocolate Shortbread Box:
  • Receive a free Rich Chocolate Shortbread box (£5.25) when you add a product from our Mother’s Day collection to your cart.
  • Offer valid on cutterandsquidge.com only, not valid in store.
  • Valid from 20/02/2024 at 12:01am GMT to 10/03/23 at 11:59pm GMT or until stock runs out.
• Valentine's Day Sale:
  • Save 20% off selected Valentine's Day products.
  • Not valid in store. Sale prices apply automatically and cannot be used retrospectively.
  • Valid from 13/02/2024 at 00:01am GMT to 20/02/2024 at 11.59pm GMT or until stocks last.
• Spend £30+ and receive a free 250g Coffee/2 x 100g Bags of Coffee:
  • Valid from 15th August 2023 until supplies last.
  • Offer applies to a free Cutter and Squidge Coffee 250g or 2 free Cutter and Squidge Coffee 100g if basket value is £30 or higher.
  • Offer valid on cutterandsquidge.com only, not valid in store.
  • Cannot be used or claimed retrospectively.
• Afternoon Tea Week 2022:
  • Celebrate Afternoon Tea Week from 4th - 14th August 2022.
  • Every afternoon tea order goes into a daily draw to win prizes.
  • Prizes include Golden Ticket, Silver Tickets, Bronze Tickets.
  • Winners randomly selected over the week.
  • Valid until August 2023.
  • Golden Ticket: Lakes by Yoo mid-week stay, excludes holidays, must be booked in advance, valid until 31/07/2023.
  • Silver Ticket: Food and Wine Hamper, Cutter and Squidge Cookbook, admission to a masterclass, valid until 31/07/2023.
  • Bronze Ticket: Cutter and Squidge Cookbook, box of 12 brownies, valid until 31/07/2023.
  • 10% Off Ticket: Applies a 10% discount off your order, valid until 31/07/2023.
  • Lemon Curd: Free gift with every afternoon tea order purchased from 4th August 12pm GMT - 14th August 11:59pm 2022.
  • Cutter & Squidge Rewards: Earn double points on selected products.

• Offer is 50% value added to selected gift vouchers.
• Gift Vouchers are automatically increased by 50% and price is as shown, unless you have an early bird loyalty discount code, in which this must be entered at the checkout before purchasing.
• Offer valid from 16/11/2023 00:00am GMT and expires 27/11/2023 11:59pm GMT, or until vouchers are sold out. Early bird code is valid from 13/11/2023 00:00am GMT and expires 15/11/2023 11:59pm GMT.
• Offer valid online at cutterandsquidge.com only.
• Offer not valid on tickets and classes for sale, only selected vouchers (see below listing).
• Offer cannot be applied retrospectively under any circumstances.
• Offer cannot be used in conjunction with any other offer.
• Up to three (3) gift cards can be purchased per order and per person regardless of whether different email addresses are used.
• Vouchers cannot be combined.
• Gift vouchers not applicable on shipping costs unless specified.
• E-gift Vouchers purchased during the Black Friday Promotion cannot be used on wedding cakes.
• Cutter & Squidge E-Gift Vouchers cannot be used on the Common Room.
• Gift vouchers are strictly non-refundable. Vouchers are cash redeemable, and every voucher is £0.01 cashable value.
• Corporate client discounts cannot be used in conjunction with Black Friday offers.
• Bulk purchases are not available in the Black Friday offer; vouchers need to be purchased individually online and will not have a dedicated account manager to assist them.
• Customers, including corporate customers, who have purchased vouchers at the reduced Black Friday rate, will be responsible for placing orders for delivery themselves via our website. Individual orders will be necessary as multiple codes cannot be used and delivery to multiple addresses is not possible via website orders.

Selected gift vouchers are as follows:

• Cutter & Squidge E-Gift £100 Voucher
• Cutter & Squidge E-Gift £80 Voucher
• Cutter & Squidge E-Gift £60 Voucher
• Cutter & Squidge E-Gift £40 Voucher
• Cutter & Squidge E-Gift £20 Voucher
• Cutter & Squidge E-Gift £10 Voucher

Not valid on the below vouchers:

• Afternoon Tea at Home For Two (+ Standard Shipping)
• Wheat-Free Vegan Afternoon Tea at Home For Two (+ Standard Shipping)
• Christmas Afternoon Tea at Home For Two (+ Standard Shipping)
• Afternoon Tea at Soho Gift Card for 2
• The Common Room Gift Cards/Vouchers

Please note our reservations diary is open 12 months in advance. Our booking line is open from 12pm-7pm Wednesday - Sunday days a week on 02077342540.

With very limited availability in the All Day cafe & Tea Room, we want to ensure we can accommodate our guests as much as possible and therefore request you make a booking in advance.

Please note we do take a £10 deposit per person that will be deducted from your bill when you visit.

If you wish to cancel, we require you to do so at least 24 hours before your reservation. You will be refunded any deposit if you cancel 24 hours before your booking. If you are canceling with less than 24hrs, your deposit will not be refunded but we can reschedule you. Please note we will only hold a table for a maximum of 15 minutes after your booking time after that your table will be released for other guests. Please let us know if you will be late but note the time slot on your table will be reduced by the same amount of time.

We may contact you about this booking so please ensure your email and phone number are up to date.

We will do our best to accommodate all table requests; however, tables are allocated on arrival and cannot be guaranteed.

We welcome children of all ages. However, please do count them (including babies) into your final party size. If you would require a highchair or space for a pushchair, please do specify this at the time of booking.

All of our menus are available on our website, but should you have any specific requirements related to an allergy or intolerance, please specify at the time of your booking and our team will assist you with the menu on the day.

We ask all our guests to behave in a manner that they wish to be treated. We do not accept any bullying behavior and reserve the right to refuse to serve or ask guests to depart.