Terms and Conditions
This page, together with our Privacy and Cookies (not Biskies!) Policy, tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our Site) to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract).
Please read these Terms carefully and make sure that you understand them, before ordering any Products from our Site.
Please note that before placing an order you will be asked to agree to these Terms.
If you refuse to accept these Terms, you will not be able to order any Products from our Site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 12. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 04 July 2023.
These Terms, and any Contract between us, are only in the English language.
1. Information about us
1.1 We operate the website www.cutterandsquidge.com. We are Cutter and Squidge Limited, a company registered in England and Wales under company number 08189676 and with our registered office at Cutter and Squidge Limited of 2 Amalgamated Dr Brentford TW8 9EZ. Our VAT number is 153101560.
1.2 To contact us, please email us at email@example.com.
Due to recent events, our customer service team is currently working remotely to minimise all non-essential contact. Please contact us here and we will be happy to help you. Please note we are dealing with a higher volume of emails than normal, but we will endeavour to get back to you within 2-3 working days.
2. Use of our Site
2.1 The following constitutes a legal agreement between you and us with respect to our website service, the terms of which are set out below.
2.2 You must be at least 18 years of age to agree to and enter into this agreement on your own behalf and to register for use of our Site. If you are under 18 but at least 15 years of age, you must present these Terms to your parent or legal guardian. Children under the age of 15 may not register on this Site, and parents or legal guardians may not register on their behalf.
2.3 When registering on our Site or purchasing a Product, by checking the box indicating your acceptance of these Terms, you represent that (i) you have read, understood and agree to be bound by these Terms and (ii) you are at least 18 years old, either entering into this agreement for yourself or entering into it on behalf of your child or a child in your legal care. If you are a parent or guardian entering this agreement for the benefit of your child, please be aware that you are fully responsible for his or her use of this Site, including all legal liability that he or she may incur. Each registration is for a single user only. We do not permit you to share your user name with any other person nor with multiple users on a network. If you do not agree to (or cannot comply with) any of these terms and conditions, do not check the acceptance box when registering on our Site or purchasing a Product and do not attempt to access the Site.
3. Accessing Our Site
3.1 Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below).
3.2 We will not be liable if for any reason our Site is unavailable at any time or for any period.
3.3 From time to time, we may restrict access to some parts of our Site, or to our entire Site, to users who have registered with us.
4. Our Products
4.1 The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products will vary slightly from those images especially as each product is handmade and decorated and we may change the manner in which the Product is decorated.
5. Terms & Conditions for Purchase of Products
5.1 Our website service permits you to purchase our Products from our Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below.
5.2 Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an email from us. This email is an Order Confirmation and Invoice to notify you of the fact we have received and accepted your order.
5.3 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
5.4 If you notice an error in the Order Confirmation you must notify us by email at least 2 whole working days before the order is due to be collected or delivered. This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.
5.5 If you wish to cancel your order for any reason, you can edit or cancel the order yourself via the View your Order link for up to 30 minutes after you place your order. Otherwise you must notify us at least 2 whole working days before your order is due to be delivered by e-mailing us at firstname.lastname@example.org (to cancel) or email@example.com (to edit).
For next day deliveries, please note once your order has been processed and you have received tracking information, we are unable to make any amendments to your order. If the order is yet to be processed you will have up to 2pm GMT to cancel. After 2pm GMT the day before delivery, we can no longer edit or cancel orders. It is at our discretion if we cancel and refund on the day prior to delivery and will be taken on a case by case basis.
Orders will be refunded to the original payment method.
This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.
5.6 As our Products are custom made and perishable your legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 do not apply.
5.7 If you wish to add to or change your order, or change the date or time of delivery or collection of your order, you can edit the order yourself via the View your Order link for up to 30 minutes after you place your order. After this, please contact us 2 whole working days in advance on firstname.lastname@example.org. We will do our best to accommodate your needs, subject to kitchen space and any new Product requested being available to permit us to make your products. This does not apply to wedding cake products, please see clause 5.11 for wedding cake purchase and cancellation terms.
For next day deliveries, please note once your order has been processed and you have received tracking information, we are unable to make any amendments to your order. If the order is yet to be processed you will have up to 2pm GMT to cancel. After 2pm GMT the day before delivery, we can no longer edit or cancel orders. It is at our discretion if we cancel and refund on the day prior to delivery and will be taken on a case by case basis.
5.8 Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out here will become effective.
5.9 All Products shown on our Site are subject to availability. We reserve the right to substitute suitable alternative Products This will ensure we are able to deliver Products to you on the date you were expecting.
5.10 Please note we cannot place perceived profanity on the personalisation disc. If we believe your message has the potential to offend, we will amend it if possible or we will refund you the sum paid. We reserve the right to amend any personalisation disc containing profanity without notifying you in advance, but we will always try to make contact with you before doing so either via phone or email.
5.11 Terms & Conditions for Purchase of Wedding Cakes
5.11.1 All wedding cake orders are 50% non refundable.
5.11.2 If you need to amend an order, i.e. make the cake bigger or smaller, change the design choice for another one on the website, or flavours, if the cost of the cake is less once the amendments are made, a gift card will be given for the difference in value. A cash refund will not be given.
5.11.3 If you wish to delay delivery, we need to be given no less than 3 full days' notice. If you do not have a new delivery date at the time of requesting to delay we can put delivery on hold indefinitely until you get in touch again. We will need 5 days notice to reinstate an order.
5.11.4 If you wish to cancel an order we need to be given no less than 3 full days' notice.
5.11.5 If you are cancelling voluntarily (i.e. not cancelling due to government imposed COVID restrictions), the options available are:
o Delay delivery - see comments above.
o Cancel the order entirely, and receive a gift card for the full value of the cake.
o Cancel the order entirely, and receive a 50% cash refund.
5.11.6 If you are cancelling due to government imposed restrictions materially affecting your planned celebration, the options available are:
o Delay delivery - see comments above.
o Cancel the order entirely, and receive a gift card for the full value of the cake.
o Cancel the order entirely, and receive a cash refund for the value of the order less a £50 admin charge.
6. Price & Payment
6.1 The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an incorrect price.
6.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice.
6.4 As our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures and where a Product's correct price is less than our stated price, we will charge the lower amount when invoicing you. If a Product's correct price is higher than the price stated on our Site we will contact you by email to advise you and/or to obtain your confirmation that the amended price is acceptable.
6.5 Payment for all Products must be by credit or debit card and those accepted by us are those listed on our website, or via PayPal on the date when your order is placed. We do not accept payment via PayPal echecks, any orders placed using this payment method will be cancelled by us and you will need to reorder using a different payment method. We will send you an invoice upon receipt of payment. A VAT invoice is available on request.
6.6 All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or for any reason does not authorize payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
6.7 Prices may differ according to sales channel. This means prices on our website can be different from prices on our shop and other outlets at any given time, and we are not obligated to match the prices.
7. Availability, Delivery & Collection
7.1 The Products ordered by you will be delivered to the delivery address provided by you to us at the time of placing your order, or subsequently provided and we confirm to you the address can be amended. We do not check addresses you provide us with on your order. If your order is for collection this will be from one of our locations as designated by you in the timescale set out in our FAQ’s or as otherwise agreed in writing between us.
7.2 As our business is regional we are only able to deliver to the areas detailed in our FAQ’s and shown on each individual product page under the delivery section.
7.3 If for any reason you find yourself unable to collect your order from the designated location within the given time slot, we will retain your ordered Products for collection by you for 24 hours, or upon payment of the delivery charge by credit card we may be able to arrange to deliver to you within our delivery time slot and delivery zone during the next 24-48 hours (subject to delivery availability).
7.4 In the case of deliveries inside the M25, if for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us, we will attempt to deliver to one of your neighbours, or we will leave the parcel at your doorstep. If your delivery fails because no one is at home to receive the item and the phone call from the driver is not answered, kindly note that a redelivery charge will apply.
Deliveries outside of the M25 are subject to the T&Cs of the courier we use, such as DPD or Parcelforce. If delivery of the Products is unsuccessful, the Products will be retained at the depot of the courier used and redelivery will be attempted at their next available slot Please note deliveries which fail on a Saturday or a day immediately prior to a Bank Holiday, will be delivered on the next working day, i.e. not on a Sunday or on a Bank Holiday.
7.5 Products which were due to be collected by you from the designated location and which you failed to collect on the appointed day or Products which we have taken back to our kitchen because you were not available to receive the delivery, will be kept refrigerated but we cannot accept any responsibility for deterioration of the Products.
8. Risk & Title
8.1 The Products will be at your risk from the time you collect the Products from the designated location or we deliver them to you.
8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.
9. Refund Policy
9.1 We hope that you will be pleased with your Products. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the flavour of Product is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by e-mail on email@example.com. If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. In the case of damaged or incorrect goods you must take photographic evidence and email this to us, and retain the damaged or incorrect Products and all packaging for inspection by us. Subject to our report on the claimed damage or incorrect goods and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. When emailing us please state clearly your Order Number, date of order, name and delivery address details and provide photos of any damaged/incorrect Product together with a photo of the complete delivery slip and any labelling on the packaging which might be on the back, side or underneath.
9.2 We will only make a refund to the original payment method used by you to make the online purchase. Once we have issued a refund of any such payment to you, the ownership of the Products will pass back to us and we may at our discretion allow you to keep the Products.
9.3 If you have purchased your Products from one of our stores you must produce your original receipt, credit or debit card receipt and card used at the time of purchase, refunds will not be made without this proof or purchase and payment.
9.4 Taste is a very personal matter and is subjective. We cannot accept the return of any Products merely because you do not like the taste of them.
9.5 We will not accept the return of any Products which have been purchased from any outlet other than this online Site and you must return the Products to the outlet you purchased them at.
9.6 Gift vouchers are strictly non refundable. Store or Potion/Common Room vouchers can be exchanged for our general online gift vouchers of equivalent value upon request. Vouchers are cash redeemable and every voucher is £0.01 cashable value.
9.7 All credit or debit card refunds will be subject to a card handling charge of 2.5% to cover the credit/debit card company fees.
9.8 If the recipient of the Product as named on the order contacts us regarding a damaged or incorrect item, and the recipient differs from the person who ordered and paid for the Products, where we reach an agreement with the named recipient regarding a credit for the Products, no further remedy will be available for the person who ordered and paid for the Products.
10. How we use your personal information
We only use your personal information in accordance with our Privacy and Cookies (not Biskies!) Policy. Please take the time to read these, as they include important terms which apply to you.
11. Your legal rights
You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
12. Our right to vary these terms
12.1 We may revise these Terms from time to time in the following circumstances:
(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements
(c) to reflect changes in market conditions affecting our business
(d) changes in technology
(e) changes in our system's capabilities.
12.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.12.3 Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
13. YOUR AGREEMENTS WITH US
YOU AGREE that:-
13.1 it is your responsibility to provide accurate personal information ("Personal Data") and to update your Personal Data as necessary to keep it accurate. You undertake that all the details you provide to us for the purpose of selling and delivering Products to you are correct and that the credit card or debit card that you propose to use is your own or that of a third party who has given you full permission and authority to use it and that you or such third party have sufficient funds to meet the costs of Products ordered. We will not store your credit card or debit card details anywhere on the Site;
13.2 It is your responsibility to ensure that your email address is current otherwise certain functions of the Site will not be available to you. We will only use your Personal Data in accordance with the Data Protection Act 1998, The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 and our Privacy and Cookies (not Biskies) Policy;
13.3 It is your responsibility to maintain the confidentiality and security of your Personal Data especially your user name. You will not allow others to use your user name and you will notify us immediately of any unauthorised use of your user name. We shall not be responsible for any losses arising out of the unauthorised use of your user name and you agree to indemnify and hold us harmless, for any improper, unauthorised or illegal uses of the same;
13.4 We shall be entitled to withdraw from any purchase order made by you if the Product is inaccurately described on our Site or where obvious errors have been made;
13.5 Whilst we will utilise anti-virus protections, it is your obligation to ensure that any use you make of our Site is free of any virus, Trojan horse, worm or any other items of a destructive nature. You will not hold us responsible for any damages that result from you accessing our Site (including any software or systems you use to access our Site);
13.6 You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our Site for any commercial use or in any manner which would constitute an infringement of our copyright or trademarks.
13.7 Variation in computer, browser and operation will create differences in visual layout and usability of this Site. We have given due care and attention to minimising these differences, but cannot be held responsible for specific operational differences.
13.8 You understand and agree that your use of our Site is at your own sole risk. Our Site is provided "as is" and without warranty by us, and, to the maximum extent allowed by applicable law, we expressly disclaim all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, and any warranty of non-infringement. We do not warrant, guarantee, or make any representations regarding the use or the results of the use of our Site with respect to performance, accuracy, reliability, security capability or otherwise.
13.9 You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using our Site including, but not limited to, infection by virus, damage to any computer, software or systems or portable devices you use to access the same.
13.10 You understand and agree that no oral or written information or advice given by any person shall create a warranty or a representation from us.
13.11 You understand and agree that it is your sole responsibility to ensure that your system(s) will function correctly with this Site.
14. Your System Requirements
The computer, internet access and system operated by you and your ability to use the same may affect your ability to purchase any Products from our Site. You acknowledge and agree that any system requirements necessary to preview, and /or view and/or purchase any Products from our Site are your responsibility.
15. Misuse of the Site
15.1 We reserve the right to suspend or terminate your access to our Site or parts of it if at our sole discretion we believe you are in breach of any provision of these Terms. If your access has been suspended or terminated you will not be permitted to re-register or to re-access our Site without our prior consent.
15.2 You will only use our Site for the purposes referred to in these Terms and not access the Site or use information gathered from it to send unsolicited emails.
16. Your Indemnity to us
You agree to indemnify and hold harmless us, our directors, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including solicitors', barristers or attorneys' fees and court costs) arising from or concerning any breach by you of our agreement and/or these Terms for your use of our Site and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result of any of these.
17. Other important terms
17.1 We may require you to change your username or any other information which permits you access to purchase Products from our Site.
17.2 We have the right to withdraw any Product from our Site for any reason without notice to you and you agree that we will not be responsible for any loss, damage or cost as a result of such unavailability.
17.3 These Terms and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of our Site
17.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
17.7 We have the right at any time and from time to time to modify or discontinue, temporarily or permanently our Site (or any part thereof) without notice to you and without any liability to you or to any third party.
17.8 We have the right to deactivate your account if it has not been active for a period of 12 months or more, and to remove it from the database if no communication has been received from you for a further 3 months after deactivation has occurred.
17.9 Links to third party websites on our Site are provided solely for your convenience. If you use these links you will be leaving our Site. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We do not and cannot endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to our Site you do so entirely at your own risk.
17.10 We welcome 'hot links' to our Site, but not 'deep linking' meaning you may not include a link to our Site, or display the contents of our Site, surrounded or framed or otherwise surrounded by content not originating from us without our consent. Any unauthorised framing of or linking to our Site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress and may result in the termination of the agreement between us or other remedies as set out in this agreement.
17.11 It is the responsibility of advertisers and sponsors on our Site to ensure that any content submitted by them for inclusion on our Site accurately reflects the goods or services which they are offering and complies with applicable laws and regulations. We shall not be responsible for or liable to any extent for any error or inaccuracy which may appear in such content.
18.1 To the extent that in a particular circumstance any disclaimer or limitation on damages or liability set out in these Terms is prohibited by any law which is applicable, then, instead of the provisions hereof in such particular circumstance, we shall be entitled to the maximum disclaimers and/or limitations on damages and liability available at law or in equity by such applicable law and in no event shall such damages or liability exceed ten pounds (£10).
Relating to our Site:
18.2 You understand and agree that your use of our Site is at your own sole risk. Our Site is provided ""as is"" and without warranty by us and to the maximum extent allowed by applicable law we expressly disclaim all warranties express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose and any warranty of non-infringement. We do not warrant guarantee or make any representations regarding the use or the results of the use of our Site with respect to performance accuracy reliability security capability or otherwise. You will not hold us responsible for any damages that result from you accessing (including any software or systems you use to access) the website service or using our Site including but not limited to infection by virus damage to any computer software or systems or portable devices you use to access the same. No oral or written information or advice given by any person shall create a warranty or a representation from us.
18.3 We make no warranty that any particular device or software you use will be compatible with our Site. It is your sole responsibility to ensure that your system(s) will function correctly with our Site.
18.4 Under no circumstances shall we be liable for any unauthorised use of our Site or our Products.
18.5 Under no circumstances shall we be liable to you for any direct indirect consequential incidental or special damages arising out of your use of or inability to use our Site even if we have been advised of the possibility of such damages.
18.6 We will not be liable for errors or omissions on our Site nor for loss or damage suffered by you as a result of any unavailability of our Site or by any use by you or reliance placed on our Site or its contents including any damage caused to your computer or otherwise howsoever or any direct indirect or consequential loss or loss of data.
18.7 We shall not be liable to you for the failure of any equipment data processing system or transmission link and will not be liable to you as a result of any down-time which may occur upon our Site.
18.8 Our site is provided ""as is"" and you acknowledge that despite our reasonable endeavours our Site may contain bugs errors and other problems (including but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by email firstname.lastname@example.org.
18.9 We shall not be responsible to you for damages or otherwise in respect of any error made to any listing of or reference to our Products.
Relating to our Products:
18.10 The Products we sell are fresh on the day of delivery to or collection by you and are best consumed that day:
18.10.1 Biskies will remain fresh for a further 2-3 days from the time of delivery or collection if kept by you refrigerated in the box provided. Please note the texture of your Biskies will become softer the longer they are kept. Biskies left out of refrigeration or kept for a longer period than 3 days are kept at your own risk and we are not liable for any deterioration of the Biskies in these circumstances.
18.10.2 Dream Cakes will remain fresh for a further 2-3 days from the time of delivery or collection. Please keep your cake in a cool dry place. If you do refrigerate them please ensure they are taken out of the fridge at least 4 hours before tucking in to ensure the cake is at room temperature when eating. 4 hours is only a guideline depending on the size of the cake and ambient temperature in the room it may take longer to return to room temperature.
18.10.3 All items not mentioned previously in this clause will have a “best before” date stamped on them. You can also view our shelf life recommendations here.
18.11 Products which were due to be collected by you from the designated location and which you failed to collect on the appointed day or Products which we have taken back to our kitchen because you were not available to receive the same during the delivery slot agreed for you will be kept refrigerated but we cannot accept any responsibility for deterioration of the Products.
18.12 We cannot accept responsibility for damage caused by you or by a courier/agent engaged by you to collect Products from the designated location if you or your courier/agent have signed our “delivery receipt” confirming that the goods were in good condition and undamaged at the point of collection/delivery or have completed the collection and taken the Products away from the designated location which we will take as express confirmation that the goods were in good condition and undamaged at the point of collection/delivery
18.13 Under no circumstances shall we be liable to you in respect of any complaint concerning any aspect of any Product which is not raised by you within 24 hours of delivery by us or collection by you or your courier/agent.
18.14 We will notify you of any Product containing the allergens gluten milk eggs nuts sesame and soya on the specific Product’s web page. However since our kitchens do handle all the above allergens we cannot guarantee that traces of these will not be found in our Products and therefore we do not accept any liability for any damage to health or any distress caused to you by the consumption of such Products.
19. Transfer of Rights and Third Party Rights
19.1 We may transfer our rights and obligations under a Contract to another organisation but this will not affect your rights or our obligations under these Terms.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. In accordance with clause 9.8 if at our discretion we reach an agreement with any recipient in respect of an incorrect or damaged order no further remedy will be available for the person who placed and paid for the Products.
20. Applicable Law
These Terms are governed by English law. This means a Contract for the purchase of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
21. Communications between us
21.1 When we refer in these Terms to ""in writing"" this will include email.
21.2 If you wish to contact us in writing or if any clause in these Terms requires you to give us notice in writing you can send this to us by e-mail to email@example.com or by pre-paid post to Cutter and Squidge Limited at Unit 15 Sovereign Business Park Park Royal NW10 7QP. We will confirm receipt of this by contacting you in writing normally by email. You must provide us with your contact address e-mail and telephone number.
21.3 If we have to contact you or give you notice in writing we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
22. Your Acknowledgement to Us
22.1 You acknowledge that we may change these Terms by posting new or updated Terms on our Site.
22.2 You acknowledge that it is your responsibility to check our Site regularly to ascertain if changes have been made and your continued use of our Site after such a change will constitute your acceptance of the changes.
22.3 By reading these terms together with our Privacy and Cookies (not Biskies) Policy and continuing to use our Site you acknowledge that you have read understood and agree to be bound by these Terms and by our Privacy and Cookies (not Biskies) Policy both of which are available on our Site.
Masterclasses Terms & Conditions
The online purchase of tickets for Masterclasses is strictly subject to the following terms and conditions (""Ticket Terms""). By purchasing a ticket you agree to be bound by these Ticket Terms. You also agree to use your ticket in accordance with these Ticket Terms and the Guest Admission Policy (below). Please read these Ticket Terms and the Guest Admission Policy carefully before purchasing your tickets.
PLEASE NOTE THAT THESE TERMS AND CONDITIONS APPLY TO TICKET PURCHASES MADE ONLINE
1. Purchasing your tickets
1.1. Tickets may be purchased through the website listed in paragraph 8.1 below (""Site"") using a credit or debit card approved by us.
1.2. By placing an order for tickets through the Site you are making a request to book tickets for the relevant time and date subject to these Ticket Terms. Please note that this does not mean that your request has been accepted.
1.3. We will only be bound by an on-line booking through the Site once we have processed your payment and we have sent an email to you confirming your booking.
1.4. In the event of the booking system overbooking your requested time and date we will contact you to arrange an alternative date or will refund your tickets.
1.5. Ticket prices relate to the class you wish to attend not the day or time at which you purchase your ticket. Tickets are sold at the price displayed on the Site. All prices and fees include any applicable value added tax. Please note that ticket prices vary depending on the option chosen.
1.6. Tickets are subject to availability and are non-refundable. We are under no obligation to refund you or exchange your ticket(s) in the event that you:
- make any error when purchasing your tickets through the Site (including but not limited to selecting the wrong class or the wrong number of tickets)
- if you are excluded from the class for any breach of these Ticket Terms or the Guest Admission Policy or
- if your ticket is lost stolen or damaged.
2. Class Times
2.1. At all times we will endeavour to ensure that the class is held on the time and date booked however we reserve the right to cancel or alter the timing of a class if necessary for any reason.
2.2. If class is cancelled or its timing altered we will have the discretion to do either of the following:
- refund to you the cost of tickets already purchased; or
- to issue replacement tickets for a class at an alternative date and/or time but we shall not be liable to reimburse you for any expenses or any other losses incurred (including but not limited to travelling costs and car parking costs).
3. Rules relating to children
3.1. Children under 10 years old will not be permitted entrance to a class as the experience is not suitable for them and no refund will be given.
3.2. No young children or infants will be permitted entrance to class so that the enjoyment of other ticket holders is not affected. Please do not bring any young children or infants as you and they will not be permitted entrance to the class and no refund will be given.
3.3. Children who look younger than 10 are recommended to bring Photographic identification (for example passport or any other photographic identification that we deem to be acceptable) to prove they are entitled entrance under that ticket. The duty manager will have absolute discretion as to whether to permit entry.
3.4. Adults shall at all times remain responsible for their child(ren).
4. Collecting your tickets
4.1. Once you have booked your tickets online your ticket is your order confirmation email please note that the person receiving this is considered to be the rightful ticket holder and such ticket can only be used once.
5.1. Nothing in these Ticket Terms affects your rights under the law or excludes or limits our liability for fraud or for death or personal injury resulting from our negligence. In all other circumstances our liability to you shall be limited to the price paid for your ticket.
6. Your information
6.1. We believe that purchasing tickets through the Site is absolutely safe. We use the latest industry standard encryption technology to keep visitors' personal information safe. All ordering information (including names and credit card details) is encrypted using a ""secure sockets layer"" for maximum security. Credit card and billing information cannot be read as it travels to our booking system.
7.1. ""Site"" means any of this website and/or applications which can be used to purchase our tickets from to time including www.cutterandsquidge.com (and its sub-domains).
7.2. ""Cutter & Squidge"" ""we"" ""us"" and ""our"" means Cutter & Squidge Limited
7.3. The VAT number for Us is 810 3217 83.
7.4. For the purposes of your contract to purchase any tickets such contract will be with Us.
7.5. Our address is Unit 15 Sovereign Business Park Coronation Road London NW10 7PQ
7.6. We reserve the right to change these Ticket Terms at any time without notice. Such changes will be posted on cutterandsquidge.com or emailing firstname.lastname@example.org
7.7. We may assign transfer or deal in any other way with our rights and obligations under these Ticket Terms to any party at any time without notice to you. You may not assign such rights and obligations.
7.8. If any part of these Ticket Terms is unenforceable invalid or illegal the enforceability validity or legality of any other part of the Terms will not be affected or impaired in any way.
7.9. These Ticket Terms are governed by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
GUEST Admissions Policy
1. This policy (the ""Guest Admissions Policy"") is adopted by Cutter & Squidge Limited a company registered in England and Wales under company number 08189676 and whose registered office is at Unit 15 Sovereign Business Park Coronation Road London NW10 7PQ (“C&S”)
2. The admission of guests to the class is strictly subject to this Guest Admissions Policy. By purchasing a ticket to attend a class the purchaser agrees to be bound by this Guest Admissions Policy.
3. C&S reserves the right to refuse access to or order the immediate removal without any entitlement to a refund of any person who fails to act in accordance with this Guest Admissions Policy.
4. Tickets are non refundable and Guests are responsible for checking their tickets at the time of booking in the case of an e-ticket. C&S shall not be under any obligation to rectify tickets bought in error. Guests may not resell or trade any tickets.
5. Guests shall produce on request a valid ticket in order to be admitted.
6. Ticket prices may change between the date of purchase and the date of admission specified on the ticket . In the event that the price paid for the ticket is greater than the price for equivalent tickets at the same time guests may not claim a refund for the difference.
7. Guests may not bring or consume any food drink or alcohol purchased outside of the premises.
8. Guests must remain within permitted guest areas or as otherwise instructed by C&S staff or agents at all times.
9. C&S accept no responsibility for the loss theft damage or alteration to any personal items brought onto the premises by its guests.
10. Guests shall not exhibit behaviour which is considered antisocial or disruptive by the Duty Manager acting in his or her absolute discretion. Such behaviour will result in immediate removal from the premises without any entitlement to a refund. C&S reserves the right to require the removal of a group of guests in the event that one or more of the group's number are considered to be behaving in an antisocial or disruptive manner. The removal of any guests from the premises may result in the issuance of a letter barring such guests from the premises in the future. C&S reserves the right to report any guest deemed to be exhibiting antisocial or disruptive behaviour to the police for further investigation.
11. Guests may not bring any animal on the premises including guide hearing and other assistance dogs. The classes are held at our Bakery so for reasons of food safety and hygiene we are really sorry but no dogs or any animals can enter the premises.Please also be aware that there are stairs with approximately 20 steps to the classes and no access for wheelchairs.
12. Guests may not smoke (including electronic cigarettes or any other artificial cigarettes or smoking devices) within the premises. Anyone found doing so shall be removed from the premises without any entitlement to a refund.
13. Guests may not bring alcohol or illegal substances onto the premises – save that alcohol may be purchased from Us. Alcohol purchased from Us must be consumed within the licensed areas only. Licensing laws shall be strictly enforced. Anyone who is or appears to be intoxicated shall be removed from the premises immediately without any entitlement to a refund.
14. Guests shall submit to any search by C&S their persons or possessions before entry to the premises or at any time whilst on the premises. Any guest found or suspected of being in possession of a weapon drugs or other harmful or illegal substances shall be refused entry and may be reported to the police. C&S reserves the right to confiscate items until the guests in possession of such items leave the premises.
15. Guests must not engage in any conduct towards or speak to any C&S staff agents or other guests in a manner which may offend insult intimidate threaten disparage or vilify any person on any basis whatsoever. C&S shall whenever possible seek to prosecute guests who behave in this way on its premises.
16. C&S will refuse admission to the class any guest who in the opinion of an authorised C&S employee is under the age of 10 or under the age of 16 when not accompanied by an adult and who cannot prove that they are at least the minimum age required. A photocopy of a birth certificate (together with a form of photographic identification connecting the name on the birth certificate to the guest) passport or driving licence is an acceptable form of identification.
17. Guests understand that CCTV monitoring takes place on C&S premises for the purposes of protecting C&S staff guests and property and for the purposes of preventing or detecting crime.
18. Guests agree not to do anything to endanger or jeopardise the safety of another guest or C&S Employee whilst on the premises. C&S reserves the right to take any and all appropriate action to protect its staff guests and property including but not limited to banning guests from the premises contacting the police and taking any necessary legal action and to recoup or make a claim for any costs incurred.
19. C&S reserves the right to alter or cancel the time or date of any class without notice.
20. On arrival each guest or at least one guest from each booking will be required to submit a credit or debit card as payment security for any additional items purchased or in case of damage or theft of any items.
21. C&S reserves the right to change this Guest Admissions Policy at any time without notice. Such changes will be posted on cutterandsquidge.com. Alternatively guests can obtain a copy of the latest Guest Admissions Policy by email at hello@cutterandsquidge. Nothing in this Guest Admissions Policy shall affect your statutory rights as a consumer.
Facebook and Instagram Competitions
These are the rules which apply to your participation in our Facebook Sweepstakes and Prize Draws. By submitting your entry, you agree to these rules and agree to be bound by these t&cs. If you do not agree, please do not submit your entry.
1. The promoter of the prize draw is Cutter & Squidge.
1. The prize draw is open to UK residents only, excluding Cutter & Squidge employees, their immediate family, or any person or company associated with any sweepstakes or prize draws.
2. Entry for this prize draw is as per the instructions on the Instagram post relating to the giveaway.
3. Late, invalid or incomplete entries will not be considered, and we accept no responsibility for lost entries.
4. The prize is non-transferable and there are no cash alternatives. Cutter & Squidge reserves the right to substitute a prize of equal or greater value at any time.
5. The winner/s will be chosen at random (unless stated otherwise in the giveaway post) by software and will be notified either through Facebook or Instagram’s direct messaging system or via comment within 7 days after the closing date and will be asked to reply within 7 days of being notified to claim their prize.
6. The prize draw closes on the date specified. Entries received after this date will not be considered.
7. The winner/s will be chosen at random by software and will be notified either through Instagram’s direct messaging system or via comment within 7 days after the closing date and will be asked to reply within 7 days of being notified to claim their prize.
8. Please ensure your privacy settings on Facebook or Instagram allow us to message you. If the winners’ privacy settings mean we are unable to inform them of their prize through Facebook’s messaging system and they do not respond to comments informing them of the prize on the post itself, we reserve the right to offer the prize to another randomly selected entrant. If the winners do not respond within 7 days of our Facebook or Instagram notification, we reserve the right to offer the prize to a runner-up or to re-offer the prize in a future competition or draw.
9. Any personal contact information you supply will be used only for the purposes of administering the sweepstake.
10. We reserve the right to amend these terms and conditions or to cancel, alter or amend the sweepstake and the prize due to any circumstances that arise beyond our control.
11. The sweepstake and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
Gift Vouchers and discounts codes
- Unless specified vouchers and codes are not valid on Common Room tickets.
- Vouchers and codes cannot be applied retrospectively and must be entered at the time of your purchase to be redeemed.
- Vouchers and codes cannot be used in conjunction with any other offer.
- Vouchers and discounts cannot be used to buy other gift vouchers.
- Corporate client discounts cannot be used in conjunction with any other vouchers or discounts.
- Gift vouchers cannot be used to cover shipping costs unless specified.
- Gift vouchers are strictly non refundable. Afternoon tea vouchers can be exchanged for our general gift vouchers of equivalent value. Vouchers are cash redeemable and every voucher is £0.01 cashable value.
Unless stated no promo codes/discount codes can be used for baskets over £260.
Free Rich Chocolate Shortbread Box
Receive a free Rich Chocolate Shortbread box (£5.25) when you add a product from our Mother’s Day collection to your cart. The Rich Chocolate Shortbread must be added to your cart to redeem this offer and the 100% discount will be applied automatically if your basket contains a relevant Mother’s Day gift. Discount will only apply to one box of Rich Chocolate Shortbread per transaction. Offer valid on cutterandsquidge.com only not valid in store. Offer cannot be used or claimed retrospectively. This offer is valid from 20/02/2024 at 12:01am GMT and expires on 10/03/23 at 11:59pm GMT OR when stock runs out.
Survey Submission and Newsletter Sign ups
By using the code supplied when you complete a survey on our website or sign-up to our newsletter this allows you to save 15% on selected Cutter & Squidge products online. Code must be entered at checkout to redeem cannot be used retrospectively. Code cannot be used in conjunction with any other codes and is limited to one use per customer. Cannot be used on wedding cakes shipping gift vouchers multiple address orders and events such as The Potion Room, The Common Room and Masterclasses.
Free Birthday Cookie Gift
Our Free Birthday Gift entitles you to one FREE box of 4 Cookie Box when you spend £45 or more, applicable on orders placed online at Cutter & Squidge. Offer includes Classic Chunky Cookie Selection Box, Mixed Chunky Cookie Selection Box and Vegan Chocolate Chip Cookie Box only. Discount code limited to one use per customer on baskets under £260 online only. Cannot be used retrospectively. Code cannot be used in conjunction with any other offer. Cannot be used on subscribe & save, wedding cakes, shipping, gift vouchers, and events. Only valid on orders being delivered to one address.
Valentine's Day Sale
Our 20% Off Valentine's Sale allows you to save 20% off selected Valentine's Day products, applicable on orders placed online at Cutter & Squidge. Not valid in store. The sale price will apply automatically to any eligible products in your cart and cannot be used retrospectively. Sale prices are not applicable in conjunction with any other codes (except for automatic loyalty discounts). Sale prices are only applicable on orders being delivered to one address. Not valid on Gift Cards, Common Room Tickets, Wedding Cakes, Covered Cakes or Personalisation Discs. Sale prices are valid from 13/02/2024 at 00:01am GMT until 20/02/2024 11.59pm GMT or until stocks last.
Spend £30+ and receive a free 250g Coffee/2 x 100g Bags of Coffee
This promotion is valid from 15th August 2023 until supplies last. The promotion applies to a free Cutter and Squidge Coffee 250g (RRP £9.99) OR 2 free Cutter and Squidge Coffee 100g (RRP: £9.98) if your basket value is £30 or higher (excluding shipping). The coffee must be added to your cart to redeem this offer and the 100% discount will be applied automatically if your basket is £30 or higher in value. Discount will only apply to one 250g coffee per transaction OR two bags of 100g coffee. Offer valid on cutterandsquidge.com only, not valid in store. Offer cannot be used or claimed retrospectively. This offer is valid from 15/08/2023 until 23/08/2023, and then from 30/08/2023 until 30/09/2023 OR until stock runs out, whichever occurs first.
Afternoon Tea Week 2022
To celebrate Afternoon Tea Week every afternoon tea order purchased from 4th - 14th August 2022 will go into a daily draw to win one of our amazing prizes! Up for grabs we have one Golden Ticket two Silver Tickets and ten Bronze Tickets. Winners will be randomly selected over the course of the week.
Afternoon Tea products included in our draws are: Afternoon Tea at Home - UK Delivery Afternoon Tea at Home Book & Bundle Afternoon Tea Picnic Hamper Afternoon Tea Hamper Afternoon Treat Hamper Afternoon Treat Hamper with Prosecco Wheat Free Vegan Afternoon Tea.
Golden Ticket: Lakes by Yoo: Valid until August 2023. Available mid-week only (Sun – Thurs). Excludes the holidays (bank holidays Christmas etc). Must be booked in advance. Excludes travel. Afternoon Tea Hamper: Code cannot be used in conjunction with any other codes and is limited to one use only. Code allows a redemption of ONE Afternoon Tea hamper only with free shipping (must be selected). Expires 31/07/2023.
Silver Ticket: Code cannot be used in conjunction with any other codes and is limited to one use only. Code allows a redemption of ONE Food and Wine Hamper and ONE Cutter and Squidge Cookbook only with free shipping (must be selected). Both items must be purchased in the same transaction. Code also allows ONE admission to a Cutter & Squidge masterclass must be booked in advance. Expires 31/07/2023.
Bronze Ticket: Code cannot be used in conjunction with any other codes and is limited to one use only. Code allows a redemption of ONE Cutter and Squidge Cookbook and ONE box of 12 brownies only with free shipping (must be selected). Both items must be purchased in the same transaction. Expires 31/07/2023.
10% Off Ticket: Received once you order has been fulfilled. Code cannot be used in conjunction with any other codes and is limited to one use only. Code applies a 10% discount off your order. Excludes wedding cakes shipping gift vouchers Potion/Common Room and Masterclasses. Expires 31/07/2023.
Lemon Curd: Free gift with every afternoon tea order purchased from 4th August 12pm GMT - 14th August 11:59pm 2022.
Cutter & Squidge Rewards: Earn double points when you buy any of the following products Afternoon Tea at Home - UK Delivery Afternoon Tea at Home Book & Bundle Afternoon Tea Picnic Hamper Afternoon Tea Hamper Afternoon Treat Hamper Afternoon Treat Hamper with Prosecco Wheat Free Vegan Afternoon Tea.
Spend £35+ and receive a free Cutter & Squidge Jute Bag
This offer is valid on 26th May 2023 only and applies to a free Cutter and Squidge Jute Bag (RRP £14.99) if your basket value is £35 or higher (excluding shipping). The bag must be added to your cart to redeem this offer and the 100% discount will be applied automatically if your basket is £35 or higher in value. Discount will only apply to one bag per transaction. Offer valid on cutterandsquidge.com only not valid in store. Offer cannot be used or claimed retrospectively. This offer is valid from 26/05/2023 at 12:01pm GMT and expires on 26/05/23 at 11:59pm GMT OR when stock runs out.
20% Off Easter Product
20% Off Easter promotion allows you to save 20% off any product in our Easter collection (must have the word EASTER in the product name) purchased online at Cutter & Squidge or in our Soho branch. Valid on baskets under £260. Discount will apply automatically to any eligible products in your cart and cannot be used retrospectively. Discount is not applicable in conjunction with any other codes (except for automatic loyalty discounts). Discount is not applicable on subscribe & save wedding cakes covered cakes shipping gift vouchers and events such as The Potion Room and Masterclasses. Discount is only applicable on orders being delivered to one address. The code is valid from 13/04/2023 at 12:01pm GMT and expires on 17/04/23 at 12:00pm GMT OR when stock runs out.
Code FESTIVE15 allows you to save 15% on our Christmas Ambient Hamper collection purchased online at Cutter & Squidge. Valid on baskets under £260 and can only be redeemed once. Code must be entered at checkout to redeem and cannot be used retrospectively. Code cannot be used in conjunction with any other codes and is limited to one use per customer. Cannot be used on subscribe & save wedding cakes covered cakes shipping gift vouchers and events such as The Potion Room and Masterclasses. Code can only be used on orders being delivered to one address. The code is valid from 18/10/2022 and expires on 23/10/22 at 23:59 GMT.
International Friendship Day Promotion
By using the code FRIENDS15 this allows you to save 15% on any Cutter & Squidge product online. Code must be entered at checkout to redeem cannot be used retrospectively. Code cannot be used in conjunction with any other codes and is limited to one use per customer. Cannot be used on subscribe & save wedding cakes shipping gift vouchers and events such as The Potion Room and Masterclasses. Code can only be used on orders being delivered to one address. The code is valid from 28/07/2022 and expires at 31/07/2022 at 23:59 GMT.
World Chocolate Day Promotion
By using the code chocolate15 this allows you to save 15% on selected Cutter & Squidge chocolate products online. Code must be entered at checkout to redeem cannot be used retrospectively. Code cannot be used in conjunction with any other codes and is limited to one use per customer. Cannot be used on wedding cakes shipping gift vouchers multiple address orders and events such as The Potion Room and Masterclasses. The code is valid on the 07/07/2022 only and expires at 23:59.
Year of the Tiger Promotion
By using the code on your Year of the Tiger leaflet this allows you to save 10% on any Cutter & Squidge product online. Code must be entered at checkout to redeem cannot be used retrospectively. Code cannot be used in conjunction with any other codes and is limited to one use per customer. Cannot be used on wedding cakes shipping gift vouchers and events such as The Potion Room and Masterclasses. The code is valid from 24/01/2022 to 24/02/2022.
Soho Booking Policy
Cutter & Squidge Soho does not have a dress code we welcome your individual fashion! We welcome small well behaved dogs under 5kg they are not permitted on furniture or tables. Registered Assistance Dogs are of course welcome. Cutter & Squidge Soho does not have accessible access to the all day cafe and tea room or Common Room.
Please note our reservations diary is open 12 months in advance. Our booking line is open from 12pm-7pm Wednesday - Sunday days a week on 02077342540.
With very limited availability in the All Day cafe & Tea Room we want to ensure we can accommodate our guests as much as possible and therefore request you make a booking in advance.
Please note we do take a £10 deposit per person that will be deducted from your bill when you visit.
If you wish to cancel we require you to do so at least 24 hours before your reservation. You will be refunded any deposit if you cancel 24 hours before your booking. If you are cancelling with less than 24hrs your deposit will not be refunded but we can reschedule you. Please note we will only hold a table for a maximum of 15 minutes after your booking time after that your table will be released for other guests. Please let us know if you will be late but note the time slot on your table will be reduced by the same amount of time.
We may contact you about this booking so please ensure your email and phone number are up to date.
We will do our best to accommodate all table requests however tables are allocated on arrival and cannot be guaranteed.
We welcome children of all ages. However please do count them (including babies) into your final party size. If you would require a highchair or space for a pushchair please do specify this at the time of booking.
All of our menus are available on our website but should you have any specific requirements related to an allergy or intolerance please specify at the time of your booking and our team will assist you with the menu on the day.
We ask all our guests to behave in a manner that they wish to be treated. We do not accept any bullying behaviour and reserve the right to refuse to serve or ask guests to depart.
Black Friday / Cyber Monday Promotion
- Offer is 50% value added to selected gift vouchers.
- Gift Vouchers are automatically increased by 50% and price is as shown, unless you have an early bird loyalty discount code, in which this must be entered at the checkout before purchasing.
- Offer valid from 16/11/2023 00:00am GMT and expires 27/11/2023 11:59pm GMT, or until vouchers are sold out. Early bird code is valid from 13/11/2023 00:00am GMT and expires 15/11/2023 11:59pm GMT.
- Offer valid online at cutterandsquidge.com only.
- Offer not valid on tickets and classes for sale, only selected vouchers (see below listing).
- Offer cannot be applied retrospectively under any circumstances.
- Offer cannot be used in conjunction with any other offer.
- Up to three (3) gift cards can be purchased per order and per person regardless of whether different email addresses are used.
- Vouchers cannot be combined.
- Gift vouchers not applicable on shipping costs unless specified.
- E-gift Vouchers purchased during the Black Friday Promotion cannot be used on wedding cakes.
- Cutter & Squidge E-Gift Vouchers cannot be used on the Common Room.
- Gift vouchers are strictly non-refundable. Vouchers are cash redeemable, and every voucher is £0.01 cashable value.
- Corporate client discounts cannot be used in conjunction with Black Friday offers.
- Bulk purchases are not available in the Black Friday offer; vouchers need to be purchased individually online and will not have a dedicated account manager to assist them.
- Customers, including corporate customers, who have purchased vouchers at the reduced Black Friday rate, will be responsible for placing orders for delivery themselves via our website. Individual orders will be necessary as multiple codes cannot be used and delivery to multiple addresses is not possible via website orders.
Selected gift vouchers are as follows:
- Cutter & Squidge E-Gift £100 Voucher
- Cutter & Squidge E-Gift £80 Voucher
- Cutter & Squidge E-Gift £60 Voucher
- Cutter & Squidge E-Gift £40 Voucher
- Cutter & Squidge E-Gift £20 Voucher
Cutter & Squidge E-Gift £10 Voucher
Not valid on the below vouchers:
- Afternoon Tea at Home For Two (+ Standard Shipping)
- Wheat-Free Vegan Afternoon Tea at Home For Two (+ Standard Shipping)
- Christmas Afternoon Tea at Home For Two (+ Standard Shipping)
- Afternoon Tea at Soho Gift Card for 2
- The Common Room Gift Cards/Vouchers