TO ORDER
We are extremely sorry to let you know, we have had to make the hard decision to suspend production until 9th January. This means we have suspended London deliveries until 10th January, and nationwide deliveries until 12th January.
As a small family run business, the safety of our staff will always remain a priority. At present, due to these unpredictable times, the operational difficulties surrounding the Tier 4 restrictions and government recommendations, we believe it is important that everyone is able to follow the ‘stay at home’ rule for this period.
We thank you for the unwavering support all our customers have given us
this year and look forward to being able to deliver treats again very soon.
You can still place your order for January 10th onwards.
london delivery
We deliver our fresh goods around central London, 7 days a week!
We can courier our cakes and biskies direct to homes, restaurants, hotels and other venues within the M25 radius.
We can deliver anywhere in the M25 starting from £6! Postcode not working at the checkout? Shoot us an email at hello@cutterandsquidge.com and we can sort this out for you.
Our drivers will text you when you are the next delivery, this can be 40 to 5 minutes in advance depending on distance and traffic. On arrival, our drivers will knock/ring your bell to deliver your order. Our drivers cannot leave with a neighbour or in a safe spot without written instructions as they are perishable goods, so please let us know in the delivery instruction box if you would like them left!
If no one is in, our drivers will also call on the number given. If a phonecall is also unsuccessful, delivery will have to be re-arranged, at an additional new cost.
Is your order a surprise delivery for someone? We kindly advise that should nobody be available to accept the treats, the order will return to our store and delivery will need to be purchased again.
NATIONWIDE DELIVERY
TUESDAY TO SATURDAY
We use DPD and Parcelforce to send our treats nationwide. We carefully package each item before leaving us, to make sure they’ll get to you safe and sound.
Our dream cakes and biskies are not available to be posted nationwide, but we have smaller postable cakes and plenty of goodies and small treats that are perfect for gifts and events that can be shipped around the UK.
SPECIAL ORDERS & MULTIPLE DELIVERIES
If you want to discuss a corporate order, check out our corporate page and get in touch! We would be happy to help.
If you want to place one order to multiple addresses, please see the help article by clicking here!
Confirmation
We confirm every order by e-mail, so you can see full details and keep track of it. If you did not receive a confirmation e-mail, first check your spam box to see if it got delivered there by mistake. If not, call us at least 48 hours before your order is due to be collected to confirm everything is alright.
PACKAGING
All our products are packed safe according to the chosen delivery method.
CAKES
Packed in specially made hard cardboard boxes, and handled by a specially trained courier to get them to you as nice as it left us!
BISKIES
Packed in bespoke boxes made for them, with individual slots.
CONFECTIONERY & MERCHANDISE
We pack the items tight inside the shipping box, that receives a Fragile sticker for extra care.
CANCELLATIONS & AMENDMENTS
They can be made 48 working hours (weekdays) before your order is due. For shorter period, please contact us so we can understand if it's possible to help.
If you have any more questions, please check out our FAQ Page!