TO ORDER
You can order your freshly made cakes and biskies up to 6 weeks ahead, and as little as ordering by 2pm the day before for next day delivery*. We make your products fresh to order with all natural ingredients in our London bakery. Cake collection is still not available at present.
*During busy periods we may not be able to take orders for next day, please check our calendar picker for dates
Of course we understand that you can have a sweet emergency, so if time is not on your side email us at hello@cutterandsquidge.com, and we’ll do our best to help you.
london delivery
We deliver our fresh goods around central London, 7 days a week!
We can courier our cakes and biskies direct to homes, restaurants, hotels and other venues within the M25 radius.
We can deliver anywhere in the M25 starting from £6! Postcode not working at the checkout? Shoot us an email at hello@cutterandsquidge.com and we can sort this out for you.
Our drivers will text you when you are the next delivery, this can be 40 to 5 minutes in advance depending on distance and traffic. On arrival, our drivers will knock/ring your bell to deliver your order. Our drivers cannot leave with a neighbour or in a safe spot without written instructions as they are perishable goods, so please let us know in the delivery instruction box if you would like them left!
If no one is in, our drivers will also call on the number given. If a phone call is also unsuccessful, delivery will be rearranged for the next day.
We unfortunately cannot deliver to hospitals at present.
Is your order a surprise delivery for someone? We kindly advise that should nobody be available to accept the treats, the order will return to us and be redelivered the next day.
NATIONWIDE DELIVERY
TUESDAY TO SATURDAY
We use DPD to send our treats nationwide. We carefully package each item before leaving us, to make sure they’ll get to you safe and sound.
Our dream cakes and biskies are not available to be posted nationwide, but we have smaller postable cakes and plenty of goodies and small treats that are perfect for gifts and events that can be shipped around the UK.
Please note some postcodes take longer to reach than others, and some areas we cannot deliver to. Please read more here.
SPECIAL ORDERS & MULTIPLE DELIVERIES
If you want to discuss a corporate order, check out our corporate page and get in touch! We would be happy to help.
If you want to place one order to multiple addresses, please see the help article by clicking here!
Confirmation
We confirm every order by e-mail, so you can see full details and keep track of it. If you did not receive a confirmation e-mail, first check your spam box to see if it got delivered there by mistake. If not, contact us at least 48 hours before your order is due to be delivered to confirm everything is alright.
Please ensure that your nominated delivery date is shown on your confirmation email. If your nominated delivery date is not shown, please contact us and let us know your preferred delivery date.
PACKAGING
All our products are packed safe according to the chosen delivery method.
We have been impacted by supplier delays including to our bespoke packaging. Because of this your product may be packaged differently from the pictures on this site. We are working hard to minimise the impact but unfortunately we are unable to predict these delays.
CAKES
Packed in specially made hard cardboard boxes, and handled by a specially trained courier to get them to you as nice as it left us!
BISKIES
Packed in bespoke boxes made for them, with individual slots.
CONFECTIONERY & MERCHANDISE
We pack the items tight inside the shipping box, that receives a Fragile sticker for extra care.
CANCELLATIONS & AMENDMENTS
They can be made 48 working hours (weekdays) before your order is due. For shorter period, please contact us so we can understand if it's possible to help. Please note once your order has been processed and you have received tracking information, we are unable to make any amendments to your order.
If you have any more questions, please check out our FAQ Page!