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Everything you need to know!
Order Information
To order
You can order your freshly made cakes and biskies up to 60 days ahead, and as little as ordering by 4pm the day before for next day delivery*. We make your products fresh to order with all natural ingredients in our London bakery. Cake collection is still not available at present.
*During busy periods we may not be able to take orders for next day, please check our calendar picker for dates.
Of course we understand that you can have a sweet emergency, so if time is not on your side it is best to call our store on 020 8453 0212 and see what they have available for you to collect.
Please note: our store is open 7 days a week.
Enjoy a fuss free experience when ordering from us!
Pop in your delivery postcode and choose your desired cakes and treats
on our website
•
Simply select the date you would like them delivered and the time slot
•
We bake your order fresh and deliver straight to your chosen location ready to enjoy
Enjoy a fuss free experience when ordering from us
1. Choose your desired cakes and treats
2. Simply select the date you would like them delivered
3. Freshly baked and delivered straight to your chosen location ready to enjoy.
London Delivery (within the M25 radius)
Where, when, and how much?
We can deliver all of our products anywhere in the M25, as well as Slough and Oxford. That's dream cakes, biskies, the lot! We also deliver our naked dream cakes to Birmingham, 7 days a week between 7am - 9pm.
We can courier our cakes and biskies direct to homes, restaurants, hotels and other venues within the M25 radius. We unfortunately cannot deliver to hospitals at present.
Delivery starts from a £6.99 all day delivery slot to £9.90 for a morning delivery.
Postcode not working at the checkout? Shoot us an email at hello@cutterandsquidge.com and we can sort this out for you.
We are currently working with limited drivers and want to have everyone's orders delivered in good time. We kindly ask that you keep your phone handy to help make delivering your order as quick and easy as possible.
About our deliveries
Our drivers will text you when you are the next delivery, this can be 40 to 5 minutes in advance depending on distance and traffic. On arrival, our drivers will knock/ring your bell to deliver your order.
IMPORTANT
You do need to be home for us to be able to deliver. Please be home to accept your delivery, and keep your phone on hand as we may need to call you.
If no one is at home to receive the delivery:
- We will attempt to deliver to one of your neighbours, or we will leave the parcel at your doorstep.
- If your delivery fails because no one is at home to receive the item and the phone call from the driver is not answered, kindly note that a redelivery charge will apply.
Is your order a surprise delivery for someone? Please let them know something is coming! We kindly advise that should nobody be available to accept the treats, the above will apply.
Nationwide Delivery
Monday to Saturday
We use DPD to send our treats nationwide. We carefully package each item before leaving us, to make sure they’ll get to you safe and sound.
Our dream cakes and biskies are not available to be posted nationwide, but we have smaller postable cakes and plenty of goodies and small treats that are perfect for gifts and events that can be shipped around the UK.
Please note some postcodes take longer to reach than others, and some areas we cannot deliver to. Please read more here.
Please note some postcodes take longer to reach than others, and some areas we cannot deliver to. Please read more here.
Special Orders & Multiple Deliveries
If you want to discuss a corporate order, check out our corporate page and get in touch! We would be happy to help.
If you want to place one order to multiple addresses, please see the help article by clicking here!
Packaging
Packaging
All our products are packed safe according to the chosen delivery method.
We have been impacted by supplier delays including to our bespoke packaging. Because of this your product may be packaged differently from the pictures on this site. We are working hard to minimise the impact but unfortunately we are unable to predict these delays.
We pack the items tight inside the shipping box, that receives a Fragile sticker for extra care.
All our products are packed safe according to the chosen delivery method.
We have been impacted by supplier delays including to our bespoke packaging. Because of this your product may be packaged differently from the pictures on this site. We are working hard to minimise the impact but unfortunately we are unable to predict these delays.
We pack the items tight inside the shipping box, that receives a Fragile sticker for extra care.
Treats Delivered
Cakes
Packed in specially made cardboard boxes, and handled by a specially trained courier to get them to you as nice as it left us!
Biskies
Packed in bespoke boxes made just for them, with individual slots.
Treats Delivered
We pack the items tight inside the shipping box, that receives a Fragile sticker for extra care.
Cakes
Packed in specially made cardboard boxes, and handled by a specially trained courier to get them to you as nice as it left us!
Biskies
Packed in bespoke boxes made just for them, with individual slots.
Treats Delivered
We pack the items tight inside the shipping box, that receives a Fragile sticker for extra care.
Confirmation
We confirm every order by e-mail, so you can see full details and keep track of it.
If you did not receive a confirmation e-mail, first check your spam box to see if it got delivered there by mistake. If not, contact us at least 48 hours before your order is due to be delivered to confirm everything is alright.
Please ensure that your nominated delivery date is shown on your confirmation email.
If your nominated delivery date is not shown, please contact us and let us know your preferred delivery date.
Cancellation & Amendments
They can be made 48 working hours (weekdays) before your order is due. For shorter period, please contact us so we can understand if it's possible to help.
Please note once your order has been processed and you have received tracking information, we are unable to make any amendments to your order.
If you have placed an order for next day delivery, you will have 30 minutes to make any changes (a link is on your confirmation email), however after that we are unable to cancel or change the order.
If you have any more questions, please check out our FAQ Page!
Find us on Instagram
We love seeing you share your favourite treats. Follow us on Instagram and tag @cutterandsquidge for a chance to be featured.
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